General Terms andConditions for Accommodation and Provision of ExtraServices in Residence Cote dÁzur
These General Terms and Conditions (GTC), subject to change, shall apply directly or indirectly to all services provided by Residence Cote dÁzur, including bookings made through www.burgasresidences.com, tour agents, tour operators and Residence partners. You can get to know them online, via mobile devices, on site, by email or phone. By booking accommodation and/or providing of any extra service in Residence Cote dÁzur and by browsing and using our web site, regardless of the platform, including these of tour agents, tour operators and residence partners (hereinafter referred to as the "website"), you confirm that you have read, understood and accepted the terms and conditions set out below.
These GTC shall apply to all bookings for accommodation and/or provision of any extra service at Residence Cote dÁzur, as well as to all visitors to the residence facilities, regardless of whether they have made a booking for accommodation or providing of any service.
These GTC, as well as the online service of booking for accommodation (the “service”), are owned and managed by Residence Burgas - Cote dÁzur Ltd. (hereinafter referred to as “we”, “us” or “our” or the “Residence”).
Our services are available for private and non-commercial use. Therefore you are not allowed to resell, create a deep-link (“deep link” - linking to the site sub-pages, not only to its main page), copy, observe (e.g. by means of programs for spying or data tracing, the so-called spider and scrape software), upload, download or reproduce any information, text, software, products or services offered and available on our website for any commercial or competitive activities or purposes without the explicit consent of the Residence.
Prices and Best Rate Guarantee
The prices on our website www.burgasresidences.com are highly competitive and include VAT and all other fees and taxes (may vary depending on the tax changes and internal regulations of the hotel management), unless otherwise specified on our website or in the email which confirms the booking.
Sometimes our website shows lower rates for a particular type of accommodation. However, these rates set by the residence may be applied with special restrictions and terms concerning the cancellation or methods to refund the booking price. Before booking, please check the room description carefully and the relevant price about such restrictions and terms.
The currency converter is for information only and it is not maximum accurate and up-to-date.
Real prices may vary.
Obvious errors on our website (including printed ones) are not binding.
All special offers are particularly noted.
Charges
We do not add additional (booking) fees to the room rate and do not charge your private credit/debit card as you pay directly to the virtual POS terminal of the Bank which has provided a virtual POS terminal to the hotel.
Credit card/bank transfer by credit card/ when booking onwww.burgasresidences.com
We do not require any data of your credit or debit card to secure your booking. Our system refers you to a virtual POS terminal of UniCredit Bulbank which has provided a Virtual POS Terminal to the Residence (hereinafter referred to as the Bank in the GTC); after you have confirmed the service desired on the website and you are sending on your own the information of your credit or debit card directly to UniCredit Bulbank which makes the prepayment. Your booking shall be completed and confirmed after the prepayment of the full price of the services you have confirmed on our website /unless otherwise advertised and agreed on our website/ or provision of sufficient funds on it or submission of the data of a valid credit/debit card depending on the terms and conditions of the particular price-list.
The technology named PSIDSS shall be applied to protect and encrypt the card information when sending it to the Bank. Maestro, MasterCard and Visa are accepted for payment. The virtual POS terminal uses 3D Secure and Verified by Visa.
Please be aware of the cancellations rules and terms, and the refundability before booking and completing the payment. Please remember that sometimes your transaction/transfer of funds/ is non-refundable.
Please check the room description carefully for such terms and restrictions before booking.
Payment is processed in a secure way by a third party (UniCredit Bulbank) and is transferred directly from your bank account to the residence's bank account. Residence Cote dÁzur does not make, accept or process payments – all that shall be done via virtual POS terminal of the Bank.
In the case of fraud or unauthorized use of your credit card by third parties, most banks and credit card companies run the risk and cover all payments resulting from such fraud or misuse which may sometimes be subject to deduction. Residence Cote dÁzur does not enter into a payment relations with the user at the moment of service booking but refers the user to the Bank system. Therefore Residence Cote dÁzur shall not be responsible if the issuer of your credit/debit card deducts your funds for unauthorized transactions resulting from a booking made on our website.
Request
The booking request and its confirmation by the Residence cause a contract arising between you and us. It shall be arranged by the provisions of the current GTC and the relevant Bulgarian legislation shall be applied if any gaps appear.
You need to provide your name, address and phone number when booking.
Before submitting a Booking Request, the user is responsible to get to know the General Terms and Conditions of Booking of Residence Cote dÁzur Ltd..
The user must agree and accept these terms and conditions. If he/she does not accept the General Terms and Conditions for accommodation and provision of extra services (restaurants, SPA Center) in Residence Cote dÁzur, his/her request shall not be considered.
Booking requests for accommodation and/or services shall be made in one of the following methods:
- Phone: 00359 876 43 21 21
- Email: info@burgasresidences.com
- Tour operator, tour agent or other partner
- at Residence Cote dÁzur
Offer and Booking
The offer is individually made upon request. It is valid for the requesting client only until the deadline specified therein. The terms and conditions of the offer may be used by the addressee only if he/she accepts it within its period of validity and makes a booking for the services specified therein. Bookings for individual offers are subject to the GTC unless otherwise stated in the respective offer. An individual offer is not valid for bookings already made.
A booking for accommodation shall be secured (made in all possible means) if prepaid at least 50 % of the price of the lump price service (unless otherwise agreed between the client and the Residence) by bank transfer, credit card or cash at Residence Cote dÁzur.
The amount of the remaining balance of your entire booking can be paid on site at the residence.
Any bookings which cover a period of accommodation during national or international holidays, special offers or packages prepared by the Residence shall be confirmed if prepaid 100 % (one hundred percent) of the lump price of the accommodation by the bank transfer, credit/debit card or cash.
If a check-in date is less than 24 hours, bookings shall only be accepted if prepaid.
A valid payment shall be considered as an amount deposited into the accounts of Residence Burgas - Cote dÁzur Ltd., a valid credit/debit card provided or cash on site. If the booking is secured by credit/debit card, the hotel shall be entitled to require the payment directly from the bank issued the credit card.
Residence reserves the right to adjust prices, terms and conditions in the event that the Bulgarian government decides to change the current fees or impose other regulative changes.
Residence check-in requires the submission of any ID certifying the identity of the client who made the booking, a proof of payment of the advance amount and a confirmation or accommodation voucher.
In case the client would like to receive any extra services in addition to the accommodation, or has any specific requirements regarding food, accommodation and etc., he/she must require them upon submitting the request for booking. The Residence will do its best to answer the requirements but does not guarantee their absolute fulfillment.
Booking Cancellation
General Cancellation Rules:
Free cancellation: Up to 72 hours before the check-in date;
Late cancellation: cancellation later than 72 hours prior to the check-in date, the 1st and 2nd night shall be charged;
No-Show (default of appearance of the client on the date of accommodation/service) or check-out before the time period agreed: 1st and 2nd night shall be charged;
Cancellation Rules for Special Offers and Terms and Conditions:
Individual cancellation rules;
The rules for final cancellation or in case of non-arrival or modification of the booking are also available on our website - the web page containing information for the respective type of accommodation; they are also shown in the confirmation email. Please note that certain prices or special offers may not be subject to cancellation or change. Please be carefully aware of the terms and conditions before booking.
If you would like to review, modify or cancel your booking, please use the confirmation email and follow the instructions there. Please note that a cancellation fee may be required, subject to the cancellation policy of the accommodation or in case of non-arrival. We recommend you to read carefully these rules before booking.
The residence is not responsible and does not refund if the cancellations are caused by force majeure such as acts of war, terrorist acts, strikes, epidemics, natural disasters, flight cancellations and non-arrivals due to bad weather conditions and other circumstances.
Arrival and Departure Policy
Check-in time - after 14:00. Room access is possible in accordance with availability at the time of arrival.
Check-out time: 12:00.
Extra services
Parking
• 5.00 BGN per day;
Smoking Policy
In compliance with the Bulgarian legislation, Residence Cote dÁzur has a policy of non-smoking in all indoor building parts, including guest rooms, public areas and corridors. Guests who do not comply with our policy shall be imposed a fine of 200.00 BGN and each Guest, Client and Visitor of Residence Cote dÁzur shall give his/her absolute consent this fine to be added to the account of the room or requested by the offender in person. The offender also bears personal liability for the administrative penalties imposed by the competent authorities regarding the violation.
Designated smoking areas are distributed within the residences's open area.
Thank you for your compliance with the Smoking Policy.
Dress Code and General Rules of Conduct
There is an official dress code in all public areas within the residence. Guests are allowed to wear swimsuits only at the residence's swimming pools. In accordance with our pleasant environment and for security reasons, please always wear long trousers in the common areas of the residence.
Residence reserves the right not to allow unacceptable levels of noise or guest behavior. You are responsible for complying with all conventional standards of good conduct during your stay. In case of refusal to comply with the requirements, residence reserves the right to cancel the booking without being responsible for any refund or indemnity.
Residence policy does not discriminate on the basis of race, colour, nationality, religion, sex, marital status, age, ethnicity or disability. All guests and staff shall be expected to observe this policy and the residence reserves the right to remove any person or persons who has/have committed an offence against this policy.
All expenses of damage to the residence property shall be paid by the persons who caused them at market prices upon providing with a residence invoice.
Terms of Purchase and Use of Vouchers
Residence Cote dÁzur issues personal vouchers which cannot be sold, donated or transferred except with the explicit consent of the issuer.
The voucher is exclusively valid for accommodation and provision of extra services within Residence Cote dÁzur and for the period as specified and described on its front.
Accommodation and use of extra services within Residence Cote dÁzur are only possible after prior booking of particular dates of stay and presentation of an original voucher. The purchase of voucher does not secure a booking for a certain period. You need to make your booking on the phone number listed on the voucher.
When making a short-term booking or full capacity for a particular period, Residence Cote dÁzur reserves the right to refuse to accommodate or provide extra services.
Upon expiration of the validity period, the voucher cannot be renewed or used for accommodation and use of extra services within Residence Cote dÁzur , nor may any claims be accepted against unused nights or extra services.
If the voucher is not used, not by the fault of the issuer, no compensatory accommodation or use of extra services is due and its value shall not be refunded.
The voucher or any part thereof, including unused nights and extra services, cannot be converted into money or other material benefits.
The voucher issued by Residence Cote dÁzur is a beneficiary's document specified on its front. The person mentioned therein is only responsible for use and care of the voucher. Residence Cote dÁzur does not reissue a new voucher for theft, loss or damage.
Purchase and/or use of the voucher means explicit consent to these terms, as well as the terms and conditions for accommodation and use of extra services within Residence Cote dÁzur stated on the web page and accessible bulding places.
Limited Liability
In accordance with the restrictions set out in these terms and conditions and according to the law we are only liable for direct damages incurred, paid or which you have been held liable for as a result of our failure to fulfill the obligations in relation to our web services, up to the total amount of your booking as specified in the confirmation email.
However, neither we nor any of our employees, directors, representatives, or other persons involved in creating, sponsoring, promoting or otherwise engaged in the site presentation and content shall be responsible for any criminal, special, indirect or subsequent loss (1) or damage; (2) for any error related to the Virtual POS Terminal of the Bank (including deduction of your funds for unauthorized transactions resulting from booking made on our website); for services (3), offered by the Bank, for any (direct, indirect, special, subsequent or punitive) damage, loss or expenses (4), incurred by you which you have been held liable for or you have paid, and they have appeared resulting or in connection with the use, inability to use or delay of our website; for any (personal) injury, death or other (direct, indirect, special, subsequent or criminal) damage, loss or expenses (5) incurred or which you have been held liable for or you have paid, irrespective of whether they are due to (legislative) activities, errors, non-respected obligations, (common) non-compliance, intentional offence, omission, failure to comply, misrepresentation, breach of law or failure to perform direct obligations (fully or partially) of the virtual POS terminal of the Bank (its employees, directors, agents, representatives or distribution companies); including for any (even partial) force majeure or any other event outside our control.
Residence Cote dÁzur shall not be responsible for any services outside the building which the client has privately purchased on site.
Residence Cote dÁzur shall not be responsible for lost, forgotten or stolen items from rooms or pool, as well as for damage caused by third parties.
Amounts for requested but wholly or partially customer caused services which are not used shall not be refunded.
Claims
All claims related to the quality of the residence services must be submitted by the client on site at the hotel for the purpose of remedying any defects. The submission shall be in written form. In the event that the requirements are not met, the client must ask the liable person to draw up a record. After the record has drawn up, the client will receive the formal standpoint on the problem from the Residence Manager within 3 business days.
Personal Data Protection
Residence Cote dÁzur observes strict rules and ethical principles for the processing of personal data (including names, mailing address, Email address, Civil ID No, mobile phone number, ID numbers, bank accounts). We have the obligation to process legally the personal data, in accordance with the provisions of the Personal Data Protection Act. Residence Burgas – Cote dÁzur Ltd. has a Personal Data Administrator Certificate with ID No: 411240, issued by the Commission for Personal Data Protection of the Republic of Bulgaria. We collect your personal data for particular, specific and legitimate purposes and do not process it further in a manner inconsistent with these purposes. We keep your personal data in a form allowing us to identify you for a period not longer than is necessary for the purposes which the data is needed for. We may use the data you provide in order to notify you of our new services and promotions. Please let us know if you would not like to receive information on our services.
By accepting these GTC, you give your consent Residence Burgas-Cote dÁzur Ltd. shall keep and process your personal data, including that stored in video records, photographed by technical means of surveillance, and you provide your free will to be photographed by 24/7 video surveillance in the common areas of Residence Cote dÁzur – town of Burgas (without rooms, toilets and conference halls) in accordance with the requirements of the Personal Data Protection Act.
Intellectual Property Rights
The software needed to perform our services or available for use on our website, as well as the intellectual property rights (including copyrights) of the content and information or the material on our website, are owned by Residence Cote dÁzur , unless otherwise specified.
Residence Cote dÁzur owns all rights over the content (including all intellectual property rights) of the interface (including infrastructure) on the web page where the service is provided (including guest reviews and content translation) and you shall not be entitled to copy, (hyper-/deep) forward, publish, promote, sell, integrate, and benefit in any way from content or our brand without our explicit written consent.
Miscellaneous
These GTC and the provision of our services shall be regulated and interpreted in accordance with the Bulgarian legislation and all disputes arising out of these general terms and conditions and our services should exclusively be applied to the competent courts within the territory of Bulgaria.
The original Bulgarian version of these Terms and Conditions has been translated into other languages. The translation version is a goodwill statement and represents office translation only which has no legal value. In the event of a dispute over the content or interpretation of these Terms and Conditions or inconsistencies and discrepancies between the Bulgarian version and the version of these Terms and Conditions in any other language, the Bulgarian language shall be applied.
If any provision of these Terms and Conditions is (or becomes) invalid, unsuitable or optional, you shall remain bound by all other provisions. In such case, the invalid provision should be enforced to the fullest extent allowed by law and you shall agree to accept such an effect as that one of the invalid, unsuitable or optional provision in view of the content and purpose of these Terms and Conditions.
SPA Center
SPA Center applies the highest world standards. We do not compromise the quality and thus we can provide a full SPA experience.
We kindly ask our clients to stick to the widely accepted spa label.
Making an Appointment
Please schedule the best time for your treatment in advance.
Pre-booking ensures that you can get the therapy desired at your most convenient time. Upon making an appointment, please advise if you suffer from hypertonia, allergy, varicose veins or other disease or if you are pregnant. This information will enable our staff to offer you the most adequate SPA therapy or treatment. Please notify us if you prefer a male or female therapist.
Here you can get information on your penalties if you cancel your therapy.
Keeping an Appointment
Dear Customers, we appreciate the punctuality, so we kindly ask you to come to the center at least 10 minutes before your appointment. New clients coming for the first treatment shall be here at least 15 minutes in advance to fill out a questionnaire and talk to the therapist.
● If the client is 15 minutes late, the duration of the treatment is reduced at the expense of the client.
● The client may cancel any booking for therapy at least 24 hours in advance.
● If the booking is not cancelled, 50 % of its price shall be automatically charged to your account.
● Once you have registered at the SPA reception, your therapist will meet you and give you detailed information on all services.
If you are a owner of the residence, please use towels and bathrobes from your room when entering the SPA Center.
All guests must be at least 18 years old to use our services and therapies. If they are under the age of 18, they must be accompanied by an adult.
SPA Clothing
Guests will receive a bathrobe or a towel, one-time underwear and other accessories for the SPA treatment selected.
Own light sportswear and clean sports shoes for the gym, swimsuit, swim cap and own slippers are required for the sauna park. Please wear them in the common areas of the SPA Center.
Most body therapies shall be done when you are completely or partially undressed. We may guarantee your full private comfort by offering you one-time underwear. Furthermore our therapists are trained in the “art of swaddling” and in most cases only the zones being treated at the given moment are bare.
Prices and Payment of SPA Services
The prices for all therapies are in BGN, per person, and VAT is included.
We advise you to remove all jewelry before visiting the SPA Center. The room safe is the best way to store that.
Residence Cote dÁzur shall not be responsible for any items left unattended.
Tips to use the swimming pool and saunas:
● Abstainfrom abundant eating of food before visiting the SPA Center. Alcohol or coffee is not recommended before, during or just after the SPA visit or therapy.
● Body preparation for the sauna is extremely important step for the good results of the treatment. That’s why we kindly ask you to use the shower cabins. Please use them before and after the use of the swimming pool.
● Do not use products which are not designed for the sauna and are not provided by the SPA reception.
● For hygiene and health reasons, cover the bench press in saunas with a towel whenever you use it; the same also applies to gym equipment.
● If you suffer from hypertonia, allergies, varicose veins, heart disease and if you have any doubts about your health, please advise with the medical practitioner before visiting the sauna park and the pool.
● Diving, underwater swimming and jumping are not allowed for your safety when using the pool.
● With the purpose of providing healthy and relaxing environment for all our clients, smoking is prohibited and alcohol consumption is not recommended.
● Dear customers, the time at our SPA Center is entirely devoted to you. We kindly ask you to use your mobile devices within the designated places so that they do not interfere with your treatment and relaxation of other clients.
Working Hours:
08:00 - 20:00
Counterparty Information:
Residence Burgas – Cote dÁzur Ltd.
204444912
8000 Burgas, Bulgaria
2 Al. Batenberg
info@burgasresidences.com